Education š
Dr. Juliana holds an extensive academic background with a Doctoral Degree in Management, underpinned by specializations in Marketing, Tourism, Human Resource Management, and Consumer Behavior. Her education journey was marked by a commitment to understanding the nuances of service industries, equipping her with both theoretical knowledge and practical insights. Throughout her studies, she developed a keen interest in consumer behavior analysis, an expertise she now applies extensively in her research and teaching. Her educational achievements reflect her dedication to excelling in a multidisciplinary approach, blending traditional management principles with innovative approaches in hospitality and tourism. This robust educational foundation has been instrumental in her professional accomplishments, enabling her to contribute meaningfully to curriculum development, research, and industry knowledge.
Experience š¼
As an Associate Professor at Universitas Pelita Harapanās School of Hospitality and Tourism, Dr. Juliana has established herself as a dynamic educator and researcher. With expertise spanning Service Management, Hospitality Marketing, and Organizational Behavior, she leads curriculum enhancements and applies innovative teaching methodologies to support student learning and engagement. Beyond academia, Dr. Juliana actively collaborates with industry stakeholders, providing consultancy and support for local businesses and tourism projects. She is a published researcher, with her work often exploring practical solutions for industry challenges and contributing to the broader academic community. Her experience is further enriched by her membership in professional bodies, including Kodepena, Adpertisi, and IMARC, where she engages with thought leaders to stay at the forefront of industry trends.
Awards and Honors š
Dr. Juliana has been recognized for her contributions to both academia and industry, earning honors that underscore her influence in hospitality and tourism management. Her awards highlight her dedication to research and community service, with accolades from academic institutions and industry organizations. She is the recipient of awards for her innovative curriculum development and impactful teaching practices, positioning her as a leader in educational excellence. Her commitment to advancing knowledge and supporting local business initiatives has earned her further recognition within the professional community. In addition to formal awards, Dr. Juliana is acknowledged for her scholarly contributions and active participation in professional associations, reflecting her unwavering dedication to making a lasting impact in hospitality and tourism.
Research Focus š¬
Dr. Julianaās research is centered on Service Management, Hospitality Marketing, and Organizational Behavior, with a specific interest in consumer behavior, experience quality, and sustainability in tourism. Her studies frequently explore factors affecting tourist satisfaction and revisit intentions, social mediaās role in shaping brand awareness, and community-based tourism. Recent projects include analyzing memorable tourism experiences, understanding visitor satisfaction in Lombok, and investigating supply chain dynamics in hospitality. Her research outcomes contribute to sustainable practices within tourism, offering data-driven insights that help improve service quality and customer engagement. Dr. Juliana is an active contributor to journals such as the International Journal of Sustainable Development and Planning and Uncertain Supply Chain Management, where she publishes studies aimed at bridging theory with real-world applications, making her research relevant to both scholars and industry professionals alike.